A trusted, unified and personalized digital front door where patients can easily find the most relevant care, estimate costs and schedule appointments, so they can confidently manage all their healthcare needs.
Patients today often have trouble finding the most relevant healthcare services for their needs. A multiplicity of digital and physical destinations amplify the confusion, and increase the time and effort it takes to manage their health. Limited guidance and clarity lead to wasted time and increased frustration.
Co-design a centralized digital front door that helps patients quickly find healthcare services relevant to their specific needs. Regardless of insurance provider, patients will easily find physicians, schedule appointments, estimate costs and refill prescriptions so they can save time and confidently manage their healthcare.
We supported our client in the following ways:
- Interview patients, providers and executives
- Research competitors and adjacent industries
- Workshop facilitation
- Persona and user journey mapping
- Prototype build