Loan Express is a loan approval tool for bankers managing small business customers. Check credit, review assets and approve loans while on the go so clients can keep their businesses running efficiently.


PROJECT MISSION

Because this Australian bank did not have an internal design discipline they needed an external product design team to visualize a new banking product for their bankers. With a cross-functional team of bank employees and business consultants we were challenged to co-design a way to help qualified small business clients efficiently obtain loans.


OUR ROLE

Interviews with clients, agents and executives revealed the following loan application pain points:

• Bankers manually fill out up to 10 documents
• Client information found in multiple locations
• Over 30 days for loan approvals

 

OUR SOLUTION

CENTRALIZED CLIENT DETAILS
We centralized all client data and displayed it through data-visualization for quick legibility and to support client conversations while mobile and away from the bank.

PRE-APPROVED LIMITS
Auto-identified clients who were qualified for an additional borrowing so they could easily obtain loans without needing to go through a lengthy application process

TRANSACTION INDICATORS
Created application status indicators so bankers could easily update their clients on when loans could be expected.